Frequently Asked Questions

Shootspace does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

You, the buyer, will not be charged any admin fees by Shootspace. However, you are responsible for all other related charges and taxes (including shipping and customs) related to the purchase including and not limited to charges invoiced by the seller, freight forwarders or by the tax authorities.

Shootspace uses Secure Socket Layer (SSL) technology which ensures that all connections on Shootspace’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. Shootspace also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

All sales made on Shootspace are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid.Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the Shootspace is a fixed commission for facilitating a sale and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.

If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, Shootspace will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.

If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item. If both you and the seller have agreed on returning the item, you should take note of the following. You must return the item in the exact same condition in which it was received.

You, as the buyer, need to pay for any customs charges incurred on the returned item. If you are unsatisfactory with the resolution provided by the seller, you can request Shootspace to mediate for you. As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.

Simply click on the “BE A SELLER” tab on the top menu bar.

1. Sign up by using either your Facebook or Google+ account
2. Fill up your profile details
3. Add a delivery address (your item will be sent to this delivery address when you purchase an item from Shootspace as a buyer)
4. Link with your Stripe account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location.
6. Click save

Congratulations, you are now a seller on Shootspace and can start uploading your first item.

Simply click on “BE A SELLER” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your items immediately!

1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item.
2. Be informed immediately when someone has purchased your item.
3. Payment made by the buyer, minus the transaction clip to Shootspace, will be transferred to you immediately.
4. Fulfill your order and update your buyers on the latest status using our order management system.
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business!

If you can’t log in to your seller dashboard, it might be because you have been banned by Shootspace. You can raise a case by contacting Shootspace directly.

1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.

You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop Shootspace an email, we will review your request and add in the category for you.

There are no listing fees or subscription fees charged, so you can list as many item as your like. However, you will be charged a transaction fee for each transaction made. Drop Shootspace an email to ask about the transaction fee.

Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account on your dashboard.

Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day.If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.

This policy is part of our Terms of Use (insert link). By selling on Shootspace, you are agreeing to this policy and our Terms of Use. Shootspace requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries. Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in Shootspace. Shootspace does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context. Shootspace expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with Shootspace values or harmful to our members.

If any product does not adhere to the product policies in our terms of use, Shootspace reserves the right to delete/ban it to maintain a comfortable environment for all users.