Are the credit/debit card payments safe?
Shootspace does not store nor handle any credit card details on our site. Our PCI level
1 compliant partners hold all your financial data securely; no one can access it, not even us!
Will I be charged any fees for making a purchase?
You, the buyer, will not be charged any admin fees by Shootspace. However, you are responsible
for all other related charges and taxes (including shipping and customs) related to the purchase including
and not limited to charges invoiced by the seller, freight forwarders or by the tax authorities.
How do I know that my online payment is secure?
Shootspace uses Secure Socket Layer (SSL) technology which ensures that all connections
on Shootspace’s server remain encrypted. This explains why the website address begins with “https” instead
of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information
you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more
details on the security certificate. Shootspace also do not store any credit card details and payments
are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely;
no one can access it, not even us!
Can I cancel my order and get a refund?
All sales made on Shootspace are considered to be final and binding. Thus we do not accept
any order cancellations once the order has been paid.Please contact the seller directly if you need to
have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation
and provide a full refund excluding any transaction fees that have already been incurred. In addition,
do note that the admin fee collected by the Shootspace is a fixed commission for facilitating a sale
and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies
from the item description or is undelivered, please refer to our dispute policy below.
I did not receive my item, what am I supposed to do?
If you did not receive an item, you need to make a report to the seller by contacting
him/her directly. The seller should address your concern and provide updates on the delivery of the item
and its tracking information. If you find that the seller’s response is unsatisfactory, Shootspace will
step in to mediate. You should always communicate through the admin so that you will be protected by
our Terms of Service.
The item condition has significant discrepancies from what was stated in the item description.
Am I able to get a refund?
If there are any significant discrepancies in the item, you should contact the seller
directly. The seller will address your concern and offer a solution, such as offering a replacement or
trading for another item. If both you and the seller have agreed on returning the item, you should take
note of the following. You must return the item in the exact same condition in which it was received.
It is your responsibility as the buyer to pay for the return cost of shipping.
You, as the buyer, need to pay for any customs charges incurred on the returned item.
If you are unsatisfactory with the resolution provided by the seller, you can request Shootspace to mediate
for you. As part of the mediation process, the admin will review the chat history, item description,
photos of the item provided by both you and the seller, and any other information about the item that
you and the seller have provided. You should always communicate through the admin so that you will be
protected by our Terms of Service.
How do I sign up as a seller?
Simply click on the “BE A SELLER” tab on the top menu bar.
1. Sign up by using either your Facebook or Google+ account
2. Fill up your profile
3. Add a delivery address (your item will be sent to this delivery address when you purchase an
item from Shootspace as a buyer)
4. Link with your Stripe account (this is the account that you
will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location.
6. Click save
Congratulations, you are now a seller on Shootspace and can start uploading your first item.
How do I sell something on Shootspace?
Simply click on “BE A SELLER” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you
will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery
methods/pick-up locations for this item.
2. Be informed immediately when someone has purchased
3. Payment made by the buyer, minus the transaction clip to Shootspace, will be transferred
to you immediately.
4. Fulfill your order and update your buyers on the latest status using our
order management system.
5. Get useful business insights such as your sales history, best-selling
item and other analytics to optimize your business!
Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by Shootspace. You can raise a case
by contacting Shootspace directly.
How do I edit my item information?
1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item
you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details
4. From there, you may edit any details you would like.
5. Once you are happy with
the new details, click on “Save” and your edits will be reflected.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find
the right category for your items, don’t worry! Simply drop Shootspace an email, we will review your
request and add in the category for you.
Are there any subscription fees or listing fees on Shootspace?
There are no listing fees or subscription fees charged, so you can list as many item as your like. However, you will be charged
a transaction fee for each transaction made. Drop Shootspace an email to ask about the transaction fee.
How do I receive my Payout/Payment?
Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.Stripe
will transfer funds to your bank account based on the schedule listed in your dashboard. For example,
“Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together
and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would
mean that charges processed before a given Thursday will be grouped together and deposited in your account
on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently
offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly
(on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account
on your dashboard.
Stripe states that a transfer has been submitted, but I have not received the money
in my bank account yet. What is going on?
Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe
sent you money on a holiday or a weekend, you will probably only receive the money in your bank account
on the next day that your bank is open. For transfers sent on business days, you should receive the money
by the next day.If the transfer was submitted on a business day and you don’t receive the money in your
bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5
business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail
you about the issue and how to fix it.
What items are prohibited on Shootspace?
jurisdictions in which you are operating and selling. If you are shipping items across international
borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly
prohibited in Shootspace. Shootspace does not allow any listing that through images or descriptions
facilitate or promote illegal acts when applied under a specific context. Shootspace expects all users
to only list items that are legal. All items must not present legal risks to our community, be inconsistent
with Shootspace values or harmful to our members.
Why is my product deleted/banned?
delete/ban it to maintain a comfortable environment for all users.